FO activities

All > Front office > Front office practical Sem 3

1 like

Please login to like this article.

Module 1

Filling of Guest Registration Card

Guest Registration, as the word itself is saying, To register the guest, To record the details of guest at the time of check in. This record is done on Guest Registration Card.

Taking registration of a guest at the time of check in is mandatory for both the guest as well as hotel. During registration, the guest is required to enter important information on the Guest Registration Card such as guest name, contact number, address, Date of arrival, Time of arrival, Date of departure, Time of departure, purpose of stay at the hotel, and passport and visa details in case of foreign guest. It is the duty of the front office staff not to disclose the guest details to anyone.

Pre-registration Procedure

The GRC is printed one day prior to guest arrival, and then the partially filled GRC is arranged in pigeon holes in alphabetical order. Once a guest arrives, the respective slot has to be looked for to find the guest GRC form.

At the time of Guest Arrival

As the guest name is already filled on partial GRC form, and the GRC?s are arranged in alphabetical order, the only task of the person taking a check-in is to, ask for the guest name. For ex. If the guest name is Mr. John Smith. The GRA has to go to pigeon hole "J" and ask for a genuine ID proof.

Verifying Guest's Identity

Since terror attacks on 9/11, the hotels are mandatorily verifying guests' identities. The staff verifies guest's identity first by politely asking the guest's name. The staff member then requests to show a photo ID such as driving license or a valid identity card from a well-known organization where the guest is working. If the guests are from a foreign country, the staff requests them to show passport. The staff member is authorized to ask any verifying questions politely.

The true copies of the passport or ID card are made to verify the guest's identity and to prepare guest record.

Creating Registration Record

The front desk staff hands over the GRC to the guest to fill up the information. In case of VIPs, the staff enters the following details on the card

1. Guest Name- Last name, Middle name and First name.

2. Designation- The position of the Guest in his company.

3. The guest Organization's name, address, his/her date of birth, Occupation. Marriage anniversary date- These details are taken for records, for future purpose.

4. Arrived from and proceeding to, proposed duration of stay in India - is for which city the guest has come and where will she/he is proceeding next. As the hotels has to keep a complete record of foreigners coming to India.

5. Arrival date and Time and Departure date and time is very important as hotels are working on Check-in Check-out basis.

6. Mode of Payment clarifies by what mode guest is making a payment.

7. Terms and Conditions varies from hotel to hotel. Few Examples of terms and conditions can be

a. Check-in/ check-out time: 12 Noon.

b. All valuables and cash should be deposited with the cashier.

c. We don not accept personal cheques.

8. Nationality, Passport details are noted, after verifying form passport.

9. Room rate , Room Type, No of people.

And then the guest's signature is received on the GRC.

Establishing Payment Method

Guests can pay in advance or at the time of checking-out. Those who have paid in advance are put under Paid-In-Advance (PIA) list. There are various modes of payment out of which a mode that guest prefers is recorded at the time of registration. Following payment methods are available −

Cash Payment (which also include money order, travelers cheque).
Credit Card/Debit Card Payment (which are accepted only if the cards have not expired).
Cheque Payment (where post-dated cheques are not accepted).
Direct Billing.
Special Payment such as gift card and voucher.
The guests need to select one of the options of payment at the time of registration.

C form Blank

All review comments

Kuldeep

Kuldeep X batch 04511002220

Anjlika Kullu

Anjlika kullu 00711002220 X batch

Umang narang

Umang narang, 94

NISHANT SHARMA

Nishant Sharma 05811002220

Pankaj Singh mehra

Pankaj Singh Mehra 06111002220

Nivedita Singh

Nivedita Singh 06011002220

Virender Singh

Virender Singh, 09711002220 (Y batch)

Piyush

Piyush Kumar 06311002220

chandra kumar

w.chandrakumar singh , 101 y batch

Pratyaksh

Pratyaksh gupta 07011002220

Pratham sharma

Pratham sharma y batch 06711002220

Prateek kumar

Prateek kumar 06611002220(Y batch)

Yash chhabra 102

shubham 08411002220

Yash kumar (Y Batch)

Rijul Rana (74) Y-Batch

Rohit kaushik

Rohit kaushik 7811002220

Radhika Saraf

Radhika Saraf,07211002220

Sourav yadav

Sourav yadav Y-batch 0871100220

Abdul Wahid

Abdul Wahid Batch Y 75111002220

Diya Abrol

Diya Abrol 75311002220

Shaheryar Ahmed

Shaheryar Ahmed 08211002220 (Y batch)

Vivek Tikkha

Vivek Tikkha 100 y batch

Siddhant Arneja

08611002220 - SIDDHANT ARNEJA (BATCH - Y)

Vishal Kumar Mahto

Vishal Kumar Mahto 09811002220 Y Batch

sambhav nigam

Sambhav Nigam Batch -Y , 08011002220

Tanishka

Tanishka 089 , y batch

Rajat Rawat

Rajat Rawat Batch -Y 07311002220

Aryan Jain

Aryan jain 01511002220

Manav Kerapa

Manav Kerapa 04811002220

Aman Choubey

Aman Choubey 00511002220

Garvit bhatia

Garvit bhatia 02811002220

Abhinav Mishra

Abhinav Mishra-00211002220

Devansh Rishi

Devansh rishi 02411002220

Lakshya kashyap

Lakshya kashyap 04611002220

Komal Prajapati

Komal Prajapati 04211002220

HARSH

Harsh shami X-Batch O33

Khushi Sahni

Khushi Sahni 04111002220

Aryan chaudhary

Aryan chaudhary Enrollment no.-01311002220

mohak

mohak kohli 04911002220

Kevin Simon

Kevin Simon -03911002220 (X batch)

Ashna kapil

Ashna kapil 01611002220 X batch

Anmol Pasricha

Anmol Pasricha X batch 00911002220

Kshitij Verma

Kshitij Verma 04411002220

भावेश

Bhavesh, roll no. 20, x batch

Krishna

Krishna (X-Batch) 04311002220

Chaitanya Paliwal

Chaitanya paliwal 02111002220 X batch

Ankit Grover

Ankit Grover 00811002220

Diksha

Diksha sharma x batch Roll no.02611002220

Monishka rajput

Monishka Rajput 05211002220(x batch)

Archita

Archita 01111002220

Dhruv kumar

dhruv kumar 02500112220

Aryan Dua

Aryan Dua 01411002220 X batch

Abhimanyu Tyagi

Abhimanyu Tyagi Enrollment number-00111002220

Nikhil Aggarwal

Nikhil Aggarwal 05311002220

Ibad

Ibad 03611002220

Akansha

Akansha Bhatia X batch , 003

Anusha Gurung

Anusha Gurung 01011002220

Nikhil Aggarwal

Nikhil Aggarwal 05311002220

Harsh budhiraja

Harsh Budhiraja 031111002220

Abhimanyu Tyagi

Abhimanyu Tyagi Enrollment number-00111002220

Avneet Singh

Avneet Singh 01811002220

Chiragsaini

CHIRAGSAINI 02211002220

GAJENDER SINGH

Gajender singh , 02711002220

Khushboo Bansal

Khushboo Bansal 04011002220

Akansha

Akansha singh X -batch 00411002220

Jatin Kaira

Jatin kaira 03711002220

Anjlika Kullu

Anjlika Kullu- 00711002220 X batch

Nikhil rana

Nikhil rana 05411002220

Hardik Babbar

Hardik babbar 03011002220 (x batch)

Animesh Chaudhary

Animesh chaudhary - 00611002220

Mohd Abeer

Mohd Abeer 05111002220

Aryaan Malhotra

Aryaan Malhotra 01211002220 (X Batch)

Recent lost & found:

Lost my iPhone SE - Grey color

Login for enhanced experience

connectclue-tick Create and manage your profile

connectclue-tick Refer an author and get bonus Learn more

connectclue-tick Publish any lost and found belongings

connectclue-tick Connect with the authors & add your review comments

connectclue-tick Join us for Free to advertise for your business or Contact-us for more details

connectclue-tick Join us for Free to publish your own blogs, articles or tutorials and get your Benefits

Discover your area of interest

Art & entertainment

Astrology & spirituality

More recent categories

Nutella Chocolate For Sale In Europe- Where To Buy Nutella Chocolate In Europe(Public)

By: GREENSPZOO

How To Buy Nutella in Dubai- Nutella For Sale in Dubai(Public)

By: GREENSPZOO

Wholesale Nutella and Confectionery Products in Italy(Public)

By: GREENSPZOO

Top-Grade Nutella Chocolate for Sale In France ? Ready to Ship!(Public)

By: GREENSPZOO

Wholesale Nutella Chocolate Available in Germany!(Public)

By: GREENSPZOO

Affordable Nutella Chocolate Available for Wholesale!(Public)

By: GREENSPZOO

The Benefits of Investing in Gold Bullion from African Suppliers(Public)

By: CEMAC

The Ultimate Guide to Gold and Diamond Trade in Africa: Suppliers, Prices, and Regulations(Public)

By: CEMAC

CEMAC Buyer Permit, CEMAC Permit, or Mandate License.(Public)

By: CEMAC

Regulation For Importing Africa Gold Into The U.S.: EUROPE: DUBAI Coins, Medals, and?Bullion(Public)

By: CEMAC

Show more categories...

FO activities

All review comments

More articles from same author:

More articles:

Recent lost & found:

Login for enhanced experience

FO activities

All review comments

More articles from same author:

More articles:

Recent lost & found:

Login for enhanced experience

Remove your like