Hospitality is all about being a good Human Being.

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Hospitality is all about being a good Human Being.

We are at your service Mam/ Sir?

If we don't recognize the value of our guests, they will leave. If we treat them with kindness and respect, they will inspire our loyalty.

We all know that, a good guest service is a key to repeat guest, but once we try to define, not everyone is on the same page. For some, good customer service is as simple as solving problems and offering solutions in an exceptional way. To others it means being pleasant and polite. Also, few define it as when a company is willing to give their guests anything and everything they want and go behind them, always in a right approach, no matter how unreasonable some of those demands may be.

There is nothing right or a wrong, when we specifically talk about hospitality, if we are a good human and we impart a positive energy, good humanity and the another person wants to see us again, And I guess, this defines a Good Customer Service.

Keeping aside the Innovations and technology, the willingness to serve the guest may solve many problems. Always remember, things are meant to be used and people are meant to be loved.

Lord Krishna was a perfect host and had great hospitality skills. To uncover this statement, everyone has heard various stories of him with his childhood friend, Sudama, who was hungry, poor and in rags, arrived at his palace. Lord Krishna personally washed his feet and fed him with his own hands. There are many more stories of Lord Krishna where he has taught how to treat people, how to be good with them.

Nobody is perfect, even Lord Krishna. He also acted like human being in many situations. To help mankind without any selfish motive, one can lie here and there and can manipulate as the situation demands.

Guests also throw tantrums and make unmanageable choices, but the point is to how to handle the issues and how you talk to them. To succeed in professional and personal life, one has to learn and try to emulate how to be a good human being. There are many hotels that go out of the way to make their guests happy. Here is a very famous example from a very renowned chain of hotels.

A family made a checkout and they mistakenly left a Teddy toy in the room. Every hotel will pack and send it, but this hotel made a story and circulated this toy all across the Bar, Kitchen and employees made a note on what happened, when the teddy was in the hotel. Then they packed the toy with notes and pictures and send it back to the guest.

Isn't that a incredible experience?

It's not only about making a guest experience wonderful but also to make it memorable. And here, where we treat Guests as our God. Instead of thinking it a financial exchange, we must act hospitable. Because after all, hospitality is all about being a good human being.