Smart surveillance in hotels

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Smart surveillance in hotels :

No one can forget 2008 Mumbai attacks. Our nation, as well as the world, has seen drastic changes after that. 26/11 extinguished the comfort and trust and replaced it with a nervous fear.

However, the chapter is not closed. And now it?s our call to prevent our assets and change the world of surveillance.

When we talk about Hospitality industry, where all sorts of folks coming and going at all times of day and night, surveillance plays a very important role. When there is a choice, frequent travelers will seek out a hotel property that has superior security amenities. Initially, savvy travelers will select a property that satisfies their criteria and balance of location, price, business facilities, and food service. However, after visiting the property, it?s the security features that might determine the continued loyalty of a guest.

Again by its very nature, due to shortage of labor in the hotel industry, often leads to skip the formality of a employee background check while joining. Like any other business most customers and employees are honest but in this business a disproportionate percentage are not.

A hotel in Uttar Pradesh was in trouble for providing a room to a famous Bollywood star without establishing his identity. Police served a notice to the owner of the hotel, seeking an explanation for disregarding the basic rules for allotment of rooms in a hotel. Is it a security lapse?.Can the rooms be booked when the claimants did not reveal their identity?. Prior to allotting the rooms, the hotel staff must have checked the ID proof.

With the demand for hotel rooms, the security of guests, hotel property and employees have become more important than ever. A carefully considered system of security cameras can help secure hotels and give the guests the peace of mind they deserve. CCTV monitoring system are close circuit cameras installed at most of the public areas. The security team leader keeps a watch over all the public areas through CCTV monitoring and looks after any suspicious people moving in and around the property.

Few international hotels have included facial recognition capability so they can input a digital facial image that can send an alert related to that individual, if picked up by the video surveillance cameras. The hotel is also using facial recognition to monitor employee behavior and to watch for any suspicious activities of employees.

Scanning machines kept at the bell desk, scans the baggage's of guests to avoid any suspicious entry of baggage in the property. It makes sure that no contraband or weapons explosives, narcotics are carried inside the property.

Self Check in counter helps the credit card user to check in the hotel, by avoiding the front desk procedures. As all the formalities are recovered online. This procedure is not only fast but also secures and identifies the guest information.

Parking is often the most overlooked area on a hotel property. Parking lot surveillance can be relatively inexpensive by installing video cameras, but nothing beats a highly visible, uniformed security patrol that is capable of responding to a criminal incident and can call for help. Besides, a hotel guest would rather see a "live person" on the job for their welfare.

A well planned surveillance system can overcome all the deficiencies, and makes the staff more effective and can improve the security and safety of both premises and guests.